Grab Prize Complaints Procedure

Our clients are very much important to us at We aim to exceed our customer’s expectations
every time; however, there may be a very rare occasion where we may fall short in some
way. If this does happen by chance, we want to know. We can reassure you that every complaint
is taken very seriously and dealt in accordance with our internal complaints
procedure, which is designed to resolve your concerns quickly and efficiently.

How can one opt-out from future calls from Grab Prize?
Email –
Simply email with your name and number that you do not want to receive any future calls and want to opt out.
Or Call and speak to one of the compliance associates and can opt out

How can one make a complaint?

What will happen after that?
You will receive an acknowledgment either in writing or by e-mail within 5 working
days of receipt, which will identify the person who will be handling the complaint for
the business, together with a copy of this complaints procedure.
Within 8 weeks, after receipt of a complaint
Note. We reserve the right to decline to consider a complaint which is made more than
six months after the complainant became aware of the cause for the complaint

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